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Help

Support

Stuck, lost progress or found a bug? We're here.

Write to us

A real human from the team replies, usually within 2 working days.

hello@sosalgames.com

Please include: your phone model, Android version, game version (Settings → bottom of the screen), and what happened. A screenshot helps. Never send passwords or card details.

Frequent questions

Is it free?

Yes. Every level can be finished for free; purchases are optional.

I bought something but didn't get it.

Restart the game with the internet on — pending purchases are delivered on launch. If it still doesn't appear, email us the order number (GPA.…) from your Google Play receipt.

How do I get a refund?

Refunds are handled by Google Play: play.google.com → Order history → Request a refund. Within 48 hours Google usually decides automatically.

My progress disappeared.

Progress is stored on the phone. If you cleared app data or reinstalled without Google backup, it can't be restored from our side — we don't keep copies.

A level is too hard.

Tell us the level number! We tune difficulty from player feedback.

Privacy & data

Questions about data: privacy@sosalgames.com · Privacy Policy · Delete my data